Confirm warranty status
We determine whether the unit is within the one-year warranty period.
Returns & factory service
Return authorization policy
Every returned unit requires authorization before shipment. Follow the steps below to help us identify and evaluate your Phase-Guard promptly.
Return process
Before sending your unit
Include the information we need to match the shipment with your request.
- Request authorization
Call Taylor Electronics to receive a return authorization number.
- Describe the problem
Include the authorization number and a brief description of the issue with the returned unit.
- Ship the unit
Send the packaged unit to the factory address shown here.
Unit B
Sarasota, FL 34231
Factory evaluation
What happens after arrival
Identify the problem
The unit is thoroughly tested to identify the specific problem, if any.
Review condition
We determine whether abuse or misuse contributed to the problem.
Repair and credit policy
How returns are handled
Approval before repair
After factory evaluation, the customer will be notified of the specific repair charges. No work will proceed without customer approval.
Repair or replacement
Units under warranty may be returned for repair or replacement only, at no charge to the customer.
Credit is condition-based
- Never installed: full credit less a $50 restocking fee.
- Previously installed: credit depends on overall condition.
No return for credit is available on units beyond the warranty period—one year from the date of shipment.
Warranty is void if abuse or misuse is found. If factory inspection determines that a returned unit has been subject to abuse or misuse, no credit will be allowed. The unit may be repaired as a non-warranty unit and will be subject to full repair costs.